1. Introduction
These Terms & Conditions govern the use of services provided by Qubpost, operating across the United Kingdom and Europe. By booking or using our services, you agree to comply with these terms.
2. Our Services
Qubpost provides domestic and international courier and logistics services, including parcel delivery, document shipping, and business logistics solutions across the UK and Europe. Delivery times are estimated and may vary due to customs, weather, traffic, or other operational factors.
3. Bookings & Responsibilities
- Customers must provide accurate sender and recipient details.
- It is the customer’s responsibility to ensure parcels are properly packaged and labelled.
- Qubpost is not responsible for delays or losses caused by incorrect or incomplete information provided by the customer.
4. Prohibited Items
We do not accept or transport illegal, hazardous, or restricted goods, including but not limited to:
- Illegal substances or drugs
- Weapons or explosives
- Stolen goods
- Perishable or restricted items (unless agreed in writing)
Qubpost reserves the right to refuse or confiscate any parcel that violates these rules.
5. Delivery Timeframes
- UK deliveries may include same-day, next-day, or standard shipping options depending on service selected.
- Europe-wide deliveries are subject to customs clearance and cross-border transit times.
- All delivery times are estimates and not guaranteed unless explicitly stated in writing.
6. Customs & International Shipping
For shipments between the UK and Europe:
- Customers are responsible for providing correct customs documentation.
- Duties, taxes, or import fees may apply and are the responsibility of the recipient unless otherwise agreed.
- Delays caused by customs authorities are outside our control.
7. Liability & Compensation
- Qubpost handles all parcels with care and security.
- Compensation for lost or damaged items may be limited unless additional insurance has been purchased.
- We are not liable for indirect or consequential losses such as business loss or missed opportunities.
8. Tracking & Proof of Delivery
- All parcels are provided with tracking information where applicable.
- Delivery confirmation will be recorded upon completion of the shipment.
9. Cancellations & Refunds
- Bookings may be cancelled before collection, subject to applicable charges.
- Refund eligibility depends on service status and operational stage of shipment.
10. Data Protection
Qubpost complies with applicable UK GDPR and European data protection laws. Customer information is used solely for processing and delivering shipments and is not shared without legal requirement.
11. Service Changes
Qubpost reserves the right to update, modify, or discontinue services or terms at any time to improve operations or comply with regulations.
12. Acceptance of Terms
By using Qubpost services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.